FAQs and quick answers
Where can I find more information about my Southern Cross Life Insurance policy?
When you took out your life insurance policy with Southern Cross Life Insurance, you will have received your policy documents via email which tells you which product you hold.
Between 10 March 2016 and 19 November 2025, the life insurance product was called Southern Cross Life Insurance. From 20 November 2025 the product name is called Southern Cross Life & Living Insurance.
Southern Cross Life Insurance – Policies applied for between 10 March 2016 and 19 November 2025
Between 10 March 2016 and 19 November 2025, we offered a life insurance product called Southern Cross Life Insurance. We no longer accept applications for this product, and now only offer Southern Cross Life & Living Insurance. Customers who currently hold this product will continue to retain it under the policy terms and conditions.
If you have an existing Southern Cross Life Insurance policy and would like a copy of your policy document, or to talk to someone about your existing policy, or to make a claim, please call the Southern Cross Life Insurance team on 0800 000 200.
Southern Cross Life & Living Insurance – Policies applied for from 20 November 2025
From 20 November 2025, we are offering and accepting applications for Southern Cross Life & Living Insurance.
If you’d like to take out a new Southern Cross Life & Living Insurance policy, click here to Get a Quote and continue to Application.
You can find full details of the terms, conditions and exclusions in the Southern Cross Life & Living Insurance policy document.
If you’d like to talk to the Southern Cross Life Insurance team about a new policy or your existing policy, or make a claim, please call 0800 000 200.
