FAQs and quick answers
When won't a claim be paid?
Some situations where the claim won’t be paid are:
- if you’ve not been completely truthful when answering questions or if you fail to provide any material information as requested
- if a claim results from suicide, attempted suicide or intentional self-injury within 13 months of the commencement date of your policy or from the date your policy was reinstated after being cancelled
- if a limitation or exclusion on your policy applies.
For more details on exclusions please refer to the policy document, policy schedule and/or endorsement schedule.
